Technical Support

You have a technical problem or an issue you cannot resolve on your own? Do not despair; our technical support staff will be happy to assist you!

When making a support inquiry, make sure to include important information such as:

• Model of instrument
• Instrument serial number
• Instrument firmware version
• Your contact details including company name and location
• Description of the issue
• Any recent events such as repairs, adjustments or updates

Please contact us for technical support.

For our international customers technical support is provided on a local level by our worldwide distributor network. We carefully select our distributors based on their abilities to provide technical services at a quality level you expect – including reaction time and cost. We ensure a steady level of service quality by performing regular distributor trainings.

Check our distributor contacts to find your local representative.